Terms and Conditions

These are the terms applying to all sales and are the basis upon which orders are accepted. They will apply unless varied in writing to all future transactions.

  1. Minimum Order Policy

We have a minimum order of £250 (per order, ex. VAT and duty)

  1. Prices

Unless the contrary is shown, prices on this site are:

  1. Payment

Payment is due on invoice, and may be made by bank transfer, cash deposited in our account or by cheque (allow 5 working days for cheques to clear). Overdue sums carry interest from the date when payment becomes due at 5% per annum above the base rate of Barclays Bank plc. Until all sums due to us have been paid we shall be entitled to retain possession of any goods to which you would otherwise be entitled. If any payment is overdue we shall be entitled to suspend deliveries/collections.

  1. Title and Risk

We shall retain title to all goods (other than goods in your direct physical possession following delivery or collection and payment in full for those goods) sold by us until all the sums due from you in respect of any order have been paid. Risk in all goods shall pass to you as soon as we notify you that they are available and earmarked under your order.

  1. Delivery

Any indication as to when wines will be available for delivery or collection is an estimate only and is not intended to be binding. We will notify you once wines are available and you must give at least 48 hours’ notice before collection. National transport may be arranged by us as your agent at the rates of charge indicated. All wines are sold ex-LCB Tilbury. Export customers can be put in contact with a suitable freight forwarder.

Our current storage charge will apply for all goods which have not been collected/delivered within three months of being available. Deliveries over £1000 within mainland UK will be free of charge. Those below and outside mainland UK will be charged at cost.

  1. Acceptance

You undertake to inspect all goods when collecting or immediately on delivery and to notify ourselves or the carrier forthwith of any shortage or damage or other deficiency. You will be deemed to have accepted the goods as satisfying your order three days after collection/delivery, and thereafter will not be entitled to reject wines for any reason.

  1. Default

If any payment is overdue for 14 days or the goods have not been collected within three months of being available, or there is an earlier indication from you that payment will not be made or the goods will not be collected, we shall be entitled to send written notice to the invoice address of our intention to deal with, sell or otherwise dispose of the goods and 7 days thereafter we shall be at liberty to do so unless payment in full is received or the goods are collected before the close of business on the seventh day. Any method of resale is entirely at our discretion.

Upon resale you will receive a credit of 80% of the lower of the net proceeds of the resale and the price of our original sale to you. Any balance after the credit shall remain payable by you and shall continue to carry interest.

The existence of this right does not effect any other remedies we would have.

  1. Force Majeure

We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

  1. Description/Quality

We undertake the proper safekeeping and storage of wines in our possession and will act in good faith when purchasing wine, but we will not be responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description. At our complete discretion, we will consider replacing the remainder of any case sold which is not drinkable.

  1. Orders

The placing and accepting of oral orders shall form a contract on these terms, conditional upon our written confirmation of order which may be by the delivery of an invoice.

  1. Law

All our contracts are made under English Law and are subject to the exclusive jurisdiction of the English Courts.

  1. Terms & Conditions

Citreola Limited shall be entitled to sell any wines which it is holding or storing on behalf of a customer to discharge outstanding invoices (whether on account of cancellation fees or otherwise). Citreola Limited will account to the customer for any cash balance held after discharging all outstanding invoices.

  1. Duty and VAT

Wines are offered for sale under bond, but some are available duty paid. Those required for UK home use are subject to duty & VAT at the prevailing rates. Current rates are as follows:

VAT rate 20%

Excise duty rate for wine £21.72 per case of 12 bottles

Excise duty rate for Champagne £27.84 per case of 12 bottles

Excise duty rate for Port/fortified wines £28.92 per case of 12 bottles

Excise duty rate for Spirits (per 70cl @37.5%abv) £80.40 per case of 12 bottles

  1. Transfer Charges

Transfers from London City Bond Tilbury, to London City Bond Silvertown, Barking or Purfleet will be liable for a transfer charge of £9 per order. Transfers to Vinotheque will be liable for a transfer charge of £12 per order.

  1. Storage

For our clients peace of mind, transparency and improved security, we encourage private clients to store their wines in their own personal accounts with London City Bond VINE International storage facility based in Tilbury. Our clients benefit from the reduced storage rate of of £10.08 (option 1 insurance) per case per annum as opposed to £12.24, and £15.12 (option 2 insurance) per case per annum as opposed to £18.36, when opening an account with LCB via Citreola. Please ask for details.